Pro-Active Support
For servers, business-critical laptops and desktops, and unattended machines.
Solving problems before they arise…
Thanks to Ji-Owon
Large companies that use DG Computers for their outsourced IT have remote access and monitoring facilities installed and running 24/7.
This allows us to receive alerts of potential issues and problems, access any computer within the company from anywhere in the world and solve or lessen these issues before they affect the business.
Such software is traditionally expensive, difficult to set up and requires a coherent, business-wide IT implementation to be effective.
Affordable…
We have experimented with various remote access software solutions over the last few years, and we now believe that it has now reached a mature enough stage to be rolled out independently.
By installing a tiny piece of software on each machine, either via two clicks from a link in an email or from a file at the machine, we am able to set up the sending of warnings, alerts and notifications that will allow me to monitor the systems.
Should we spot an issue, or should you have a problem on the machine, we are able to quickly and securely log in and control the system.
Subscription: £70 / year / machine
One Time Setup: £20
Hourly Rate: £25 / hour (rather than £40 / hour)
Travel Expenses: £0.00 (rather than 40p / mile)
